Home Delivery FAQ
What is your delivery area?
GTA (Toronto, Scarborough, Markham, Richmond Hill, Vaughan, Mississauga and Brampton) and the City of Ottawa, when purchasing direct from Fogo Island Fish.
For outside the GTA in Ontario, please purchase with Edesia Fine Foods https://www.edesiafinefoods.com/. (Guelph, Elora, Fergus, Burlington, Niagara, Hamilton, Kitchener, Waterloo, Cambridge, Stratford, London, Huron and Brantford)
For the Calgary area, please purchase with Meta4 Foods https://www.meta4foods.com/
Can I choose my delivery day/time?
When purchasing from Fogo Island Fish, our delivery day for the GTA and the City of Ottawa is Friday’s. Thursday when Friday is a holiday. Deliveries occur anytime during business hours.
How frequently do you deliver Seafood Boxes?
What is the order deadline for a Friday delivery?
Orders that come in before 12pm EST on Thursday will be delivered Friday. Wednesday before 12pm EST when Friday is a holiday. Please check in with Edesia Fine Foods and Meta 4 Foods for their delivery schedules.
Do you include thaw instructions?
Yes, thaw instructions are included in all of our curated box’s
Do you include recipes?
You can find our recipes at fogoislandfish.ca/recipes. We are always creating new recipes to share, check back frequently.
Who do I contact if there are any problems with my order after delivery?
When purchasing from Fogo Island Fish direct, please contact firstname.lastname@example.org. For Edesia Fine Foods and Meta4 Foods orders, please contact them directly.
Can I cancel an order or make changes to my order after I have already completed the order?
Contact email@example.com and we can assist with cancellations and order changes. For Edesia Fine Foods and Meta4 Foods orders, please contact them directly.
Do I need to be home to receive my order?
No, orders will be delivered and left for you if you are not home.
Do I need to live in a delivery area to order a Gift Card?
No, our Gift Cards are electronic and emailed to you. Please ensure the giftee’s address is within the delivery area in the GTA or in the City of Ottawa, so they can use their Gift Card. Fogo Island Fish gift cards cannot be used for Edesia Fine Foods and Meta 4 Foods purchases.
Do I need to live in a delivery area to order merchandise?
We can ship our merchandise all over Canada and the US.
How long can my package sit before opening/How long will the contents stay frozen?
Up to 12 hours. We recommended you open the package and place the products in the freezer as soon as possible or enjoy it right away if there has been any thaw.